Delivery Information
DELIVERY & RETURNS INFORMATION
Same Working Day Dispatch if ordered before 1pm
Orders are generally dispatched same working day if payment is received before 1pm. All of our products are stored in our own warehouse, so we can ship out immediately.
Orders placed after 1pm on Friday, will be shipped on the following Monday (unless Bank Holiday).
We ship by TNT, DPD and DX (3m items only), and Pallet Track. All delivery times are approximate and not guaranteed.
If there is a problem with stock, we will try and contact you by phone or email. We try not to send alternatives unless authorised. If we are unable to contact you, we may part ship your order. Please let us know if you prefer to wait or refund the remaining items.
Delivery Times - Prices are dependent on weight and size of the order
Orders 0-79kg
Parcel (TNT/DPD ) Courier to stores only (UK Mainland excluding highlands/islands)
Orders 80kg+
Pallet Courier to your stores/site (UK Mainland excluding highlands/islands)
*3m long items
DX Freigth to your stores only (UK Mainland excluding highlands/islands)
Returns (Business to Consumer order)
Our e-commerce returns policy is in accordance with the Consumer Protection (Distance Selling) Regulations 2000 and forms part of our Terms and Conditions of Sale. If you have any specific queries regarding our returns policy, please email sales@gcaltd.co.uk
Distance Selling Regulations 2000.
We accept any unused item back up to 30 days from delivery for a full refund including original outbound postage providing the following conditions are fulfilled:
Items return as not required or not needed will be need to be authorised as per our standard terms & Conditions of sale and subject to an agreed restocking fee.
Faulty Products
If you believe your goods have been delivered faulty or damaged please contact technical support for assistance. If your problem can't be resolved by telephone or email the item can be returned for testing providing the following conditions are met:
Same Working Day Dispatch if ordered before 1pm
Orders are generally dispatched same working day if payment is received before 1pm. All of our products are stored in our own warehouse, so we can ship out immediately.
Orders placed after 1pm on Friday, will be shipped on the following Monday (unless Bank Holiday).
We ship by TNT, DPD and DX (3m items only), and Pallet Track. All delivery times are approximate and not guaranteed.
If there is a problem with stock, we will try and contact you by phone or email. We try not to send alternatives unless authorised. If we are unable to contact you, we may part ship your order. Please let us know if you prefer to wait or refund the remaining items.
Delivery Times - Prices are dependent on weight and size of the order
Orders 0-79kg
Parcel (TNT/DPD ) Courier to stores only (UK Mainland excluding highlands/islands)
| Standard Next day (order over £100) | FOC |
| Standard Next day (order under £100) | £10 |
| Next Day pre-12 | £15 |
| Next Day pre-10am | £20 |
| Next Day pre-9am | £25 |
Orders 80kg+
Pallet Courier to your stores/site (UK Mainland excluding highlands/islands)
| Standard Next day (order over £100) | £55 |
| Next Day pre-12 | £70 |
| Next Day pre-10am | £85 |
*3m long items
DX Freigth to your stores only (UK Mainland excluding highlands/islands)
| Next Day Delivery (Cable ladder, tray etc) | £10 per item |
Returns (Business to Consumer order)
Our e-commerce returns policy is in accordance with the Consumer Protection (Distance Selling) Regulations 2000 and forms part of our Terms and Conditions of Sale. If you have any specific queries regarding our returns policy, please email sales@gcaltd.co.uk
Distance Selling Regulations 2000.
We accept any unused item back up to 30 days from delivery for a full refund including original outbound postage providing the following conditions are fulfilled:
- Only applies to personal customers. Does not apply to business customers.
- Customers must contact us by email (sales@gcaltd.co.uk) and request a return within 30 days of delivery.
- All returns must be authorised and use the full returns address provided
- Carriage costs for returning the Goods is the customers responsibility
- The Goods remain the customers responsibility during transit and until signed for by us
- All goods must be returned within 30 days the RMA date of issue
- Items must be unused. They may be opened to check if they suit, but must be unused.
- All original packaging must be included
- The item must be able to be resold
- Not included in Distance Selling regulation:
- Personalised, Made to Measure or Special Order items
- Additional Services - Upgraded Delivery Methods (if upgraded to a Courier delivery rather than a standard postage option)
- Business to Business Orders that are not covered by DSR
- It is the consumers statutory duty to return the goods in good condition and to return the goods correctly paid and adequately protected. We reserve the right to charge direct costs for breaches of the statutory duty.
Items return as not required or not needed will be need to be authorised as per our standard terms & Conditions of sale and subject to an agreed restocking fee.
Faulty Products
If you believe your goods have been delivered faulty or damaged please contact technical support for assistance. If your problem can't be resolved by telephone or email the item can be returned for testing providing the following conditions are met:
-
- All returned Goods must be authorised and sent to the full returns address provided
- Goods should be returned complete (including all packaging, cables etc for that product)
- The goods are your responsibility until signed for by us
-
- If found defective a working replacement will be sent to you. If no same product is available, a similar value one may be sent in replacement. We will inform you first if this happens.
- Return postage will be refunded for the defective item.
